Refund policy
# RETURN POLICY
Since its establishment, **Antioch** has always prioritized customer satisfaction and operated with a solution-oriented approach. As a corporate company, we conduct our business effectively, diligently, carefully and enthusiastically, while remaining fully aware of our responsibilities under ethical business principles.
If you experience any issue with your order or a product you have received for any reason, you can easily contact our support team through any of our available communication channels and receive assistance regarding your return.
You may send your product(s) back for return within **14 business days**. The return process must be carried out in accordance with the instructions provided by our support team. Returns that do not follow the provided instructions may not be accepted.
You can initiate your return by logging into your account and accessing the relevant order under **“My Return Requests”**, or by visiting the **“Easy Return”** page available on our homepage.
Using the return code provided on the **“Easy Return”** page, you can send your package through **Yurtiçi Kargo** under our contracted shipping agreement. The return shipping fee will subsequently be charged to you.
If you prefer to send your return package using another shipping company, please note that the shipping cost must be covered by you.
## WHICH PRODUCTS CAN BE RETURNED?
Products must retain their **original condition, hygiene standards and resalable condition**.
For this reason, we cannot accept returns of products where:
- The original packaging has been damaged,
- The packaging has been opened,
- The product has been used or damaged,
- Perfume or any other noticeable odor is detected,
- Or the product is otherwise no longer in its original and resalable condition.
## HOW CAN I RETURN THE PRODUCT(S) IN MY ORDER?
If you are not completely satisfied with the product(s) you ordered, you may return them within **14 days from the date you received them**.
Returns or exchanges are not available for **end-of-season products that have been discontinued and removed from sale**.
Returned products must be **unused**, in their **original packaging**, and must have their **original product barcodes/tags attached**.
If products are returned to us used, worn, damaged or washed, we may have to send them back to you. In such cases, **no refund will be issued**.
Any complimentary or promotional products included as part of your order must also be returned together with the returned product(s), where applicable.
Please ensure that your return package is securely packed and waterproof. The package remains the customer's responsibility until it is delivered to us.
## MY ORDER WAS DELIVERED MORE THAN 14 DAYS AGO. CAN I STILL RETURN IT?
In accordance with the applicable provisions of the Distance Contracts Regulation, **Antiochmen.com** is required to refund the relevant product amount within the legally prescribed period following receipt of the consumer's notice of withdrawal, provided that the applicable return conditions are met.
Return requests submitted after the **14-day return period** cannot be processed.
## WHAT HAPPENS IF I CANCEL OR RETURN AN ORDER THAT QUALIFIED FOR FREE SHIPPING?
If your order benefited from a free shipping campaign and, following a return, the remaining products in your order no longer meet the applicable campaign conditions, or if you return all products included in the order, the **free shipping campaign benefit may be cancelled**.
In such cases, the refund amount will be calculated taking the cancellation of the free shipping benefit into consideration.
## WHEN WILL I RECEIVE MY REFUND FOR THE RETURNED PRODUCT(S)?
Once the returned products have reached our warehouse, they will be inspected to ensure that they comply with our return policy.
Following approval, your refund will be processed within a maximum of **15 business days**, according to your original payment method:
- If you paid by **credit card**, the refund will be made to the credit card used for the purchase.
- If you paid by **cash on delivery**, the refund will be transferred to the **IBAN** you have provided to us.
For credit card refunds, the time required for the refund to appear on your card may vary depending on your bank.
If you still have questions regarding your refund, please contact us via WhatsApp at:
**+90 533 486 37 93**
**Note:** For purchases made by credit card, after the refund has been processed by us, it may take approximately **3–7 business days** for the amount to appear on your card. This period may vary depending on your bank.
For purchases made by **debit card**, it may take approximately **7–14 business days** for the refund to appear in your account. This period may vary depending on your bank.
## HOW CAN I EXCHANGE A PRODUCT?
We do **not offer direct product exchanges**.
For an existing order, you must first submit a return request. Once the returned product(s) have reached us, your refund will be processed. Depending on your payment method, the refund process may take up to **14 business days**.
You can then purchase the product you would like by placing a **new order**.
Alternatively, after submitting your return request, you may place a new order for the product you want without waiting for your returned product to reach us or for the refund process to be completed.
## FOR MORE INFORMATION, PLEASE CONTACT US
**WhatsApp Support:** +90 533 486 37 93
### Working Hours
**Weekdays:** 09:00–00:00
**Saturday:** 09:00–19:00
**Sunday:** 09:00–19:00
